Refund policy

Last updated: 26 June 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before requesting a return or refund.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging whenever possible.
Include proof of purchase (such as your order number).

Please contact our customer support team before returning any item. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Gift cards.
Digital products.
Items marked as final sale.
Products that have been used, damaged by misuse, or altered after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 days of delivery.

Please include:

Your order number.
Clear photos or a short video showing the issue.
A brief description of the problem.

Once reviewed, we will arrange an appropriate solution, which may include a replacement, partial refund, or full refund.

Change of Mind Returns

If you wish to return an item because you changed your mind:

You may request a return within 30 days of delivery.
The item must be unused and in its original condition.
The customer is responsible for return shipping costs.
Original shipping charges (if any) are non-refundable.

A return shipping address will be provided after your return request has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Order Cancellations

Orders may be cancelled before they have entered processing.

Once an order has been processed or shipped, it cannot be cancelled. You may request a return after delivery if eligible under this policy.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate and provide an appropriate resolution where applicable.